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Approach / Framework

Our Approach

We don’t believe in one-size-fits-all consulting.  Every business has unique customer journeys but the underlying success mechanics are consistent: value delivery, lifecycle clarity and scalable operations.

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Here’s how we work:

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  1. Diagnose the Gaps

    We deep-dive into metrics, workflows and customer journey pain points.

  2. Design to Scale

    Practical, repeatable frameworks (playbooks, journeys, health scoring).

  3. Execute with You

    We embed alongside your CS, Product or RevOps teams to implement.

  4. Measure & Optimize

    KPIs, dashboards and feedback loops for sustained impact.

 

Common Frameworks:

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  • Lifecycle-led CS architecture

  • Onboarding → adoption conversion systems

  • Retention & Save motions

  • Health scoring models

  • GTM alignment and product-led expansion

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Mission and Values

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One Consultant.  A Global Perspective.  A Strategic Mission.

 

StratOps Consulting was built on a simple truth:
Even the best products won’t scale without a strong, strategic post-sale engine behind them.

 

With nearly two decades of experience — including 8+ years leading Customer Success transformation — we’ve helped SaaS and B2B companies across APAC, EMEA and the Americas reduce churn, accelerate onboarding and unlock millions in expansion revenue.

 

StratOps exists to turn post-sale complexity into clarity.
To bring structure where there’s chaos.
To operationalise growth, not just advise on it.

 

Our Mission
StratOps exists to bring structure, clarity and momentum to Customer Success.

We help SaaS businesses:

  • Reduce churn through proactive systems

  • Accelerate onboarding with scalable frameworks

  • Build CS Ops that drive sustainable growth

I lead every engagement directly, combining strategy and delivery to turn complexity into action.

 

Our Values

  • Transparency — Clear, honest communication

  • Execution-Led — Strategy backed by delivery

  • Client-First — You work with the expert, not through layers

  • Impact Over Hype — No fluff, just results

StratOps may be founder-led — but the outcomes are built to scale.

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If you're ready to sharpen your post-sale strategy, streamline CS operations, or transform your customer experience into a revenue engine — we're ready to assist.

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StratOps isn’t just a consultancy.  It’s a catalyst for what’s next.

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