Who We Are
At StratOps, we know scaling SaaS growth isn’t just about signing new customers—it’s about keeping them. Too often, great products lose momentum because:
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Customers drop off during onboarding
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Renewals slip through the cracks
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Success teams are stretched with manual, inefficient processes
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Revenue leaks quietly across the customer journey
That’s where we come in.
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We’re a Customer Success consultancy built for SaaS companies that want to grow sustainably. Our approach blends strategy with execution—we don’t just design playbooks, we help you embed the systems, tools and processes that actually reduce churn, accelerate onboarding and expand accounts.
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Whether you’re a startup building your first CS function or a scale-up looking to tighten retention and efficiency, we help you create a Customer Success engine that fuels predictable, long-term revenue.
Our Solutions
Customer Success, Built to Scale.
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We don’t just advise—we build and embed systems that drive measurable results.
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Customer Journey Design
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​Map and optimise every touchpoint so your customers stay engaged from day one.
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Retention & Expansion Systems
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Proven playbooks and processes to increase renewals and unlock account growth.
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CS Operations & Tooling
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Audits, automation and scalable operations that give your team back time to focus on customers.
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High - Impact Enhancers.
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Custom Dashboards
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Clear visibility into CS metrics that drive decisions.
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Executive CS Reporting
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Board-ready insights that prove the ROI of Customer Success.
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Product-Led Growth Advisory
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Align CS with product adoption to accelerate expansion.
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Voice of Customer Interviews
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Gather actionable feedback directly from your customers.
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​How We Work
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All services are delivered remotely with timezone flexibility—enabling smooth collaboration with clients across the US, UK, Europe and APAC. Whether you’re based in San Francisco, London or Sydney, we deliver results in your working hours.
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Why StratOps
Why CS Leaders Trust StratOps:
Scaling SaaS growth is tough.
Customers drop off after onboarding.
Renewals slip through the cracks.
Customer Success teams are overloaded with manual work. Without a system, revenue leaks at every stage.
Deep Expertise
20 years in strategy, 8+ in global CS transformation
Proven Impact​
$40M+ ARR supported, $5M+ expansion delivered
Execution-Led
PMP/Agile certified, not just an advisor — we lead delivery
Enterprise-Ready
​NV1 security-cleared; experience in public and private sectors
GTM Fluent
Integrate CS with Sales, Product, Services for full post-sale alignment
Founder Experience
- By the Numbers
Results That Speak for Themselves
Whether you're in growth mode or navigating a downturn, StratOps delivers clarity, speed and consistency — and results that matter.
A$40M+
in ARR supported
A$5M+
in expansion revenue delivered
NRR
performance uplift
110 - 140%
600+
Product feedback tickets triaged
270+
LMS-based onboarding tracks
Tools expertise:
Salesforce, Gainsight, Jira, Confluence, Tableau, MS Dynamics, SAP, Quicksight, ABACUS, SuccessFactors — and custom CRM & CS platforms.
400+
Customer Success projects executed
5,000+
global CS engagements across APAC, the Americas and EMEA
OUR PARTNERS
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StratOps is built on a history of success with global enterprises,
government agencies and high-growth tech companies.
Get In Touch
Ready to transform your Customer Success strategy?
Fill out the form below or use the Calendly link to book a 30-minute Strategy Call — no obligation, just real conversation.
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​​Calendly: https://calendly.com/stratops-consult
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