About Us
Strategic Post-Sale Execution, Backed by Deep Experience
StratOps Consulting is led by a senior strategy and post-sale transformation consultant with nearly 20 years of experience across customer success, solution engineering, project delivery and operational strategy.
For the past 8+ years, we’ve worked hands-on with SaaS and B2B tech companies across APAC, EMEA and the Americas — building scalable success functions, reducing churn and delivering millions in expansion revenue.
Certified in PMP, PRINCE2 (Agile) and CSM, we bring a hybrid background in program leadership, technical enablement and cross-functional execution. This allows us to translate strategy into structured systems that work — fast.
Our consulting approach is commercially grounded, operationally focused, and execution-led. I partner directly with CS, RevOps and GTM leaders to:
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Design and implement 1:many onboarding and lifecycle frameworks
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Define success metrics, dashboards and reporting
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Strengthen post-sale handoffs and cross-team alignment
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Drive retention, adoption and scalable revenue growth
Whether you're building your CS function from scratch or evolving a global operation, we bring both the strategic lens and executional discipline to move quickly and deliver impact.
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Timezone-Aligned: US & Canada(PST / MST), UK & Europe
Our Story
Built for Execution. Designed to Scale.
StratOps Consulting was founded on a clear belief:
Even the best products won’t scale without a structured, scalable post-sale engine behind them.
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After nearly two decades leading delivery across Customer Success, solution architecture and cross-functional strategy, we saw a pattern: even high-performing teams stall when post-sale operations lack structure, lifecycle clarity and alignment with GTM.
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StratOps was created to solve that — not with theory, but with execution-ready frameworks designed to deliver fast, measurable outcomes in real-world SaaS environments.
What started as a one-person consultancy has evolved into a specialised advisory service trusted by CS and Revenue leaders across APAC, EMEA and North America.
We work shoulder-to-shoulder with our clients to:
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Drive measurable growth through post-sale operations
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Align Sales, CS, and Product around the customer journey
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Embed scalable systems, playbooks, and accountability
We're not just advisors. We’ve been in the room — building, launching and leading CS transformations at scale.
Our mission is simple:
To help SaaS companies reduce churn, accelerate onboarding and turn CS into a growth engine — not just a support function.
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Today, StratOps supports clients from early-stage startups to global SaaS leaders — building what’s next or fixing what’s broken.
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If you're ready to scale with structure, we're ready to assist.
Our Clients
Who We Work With
We work with customer-obsessed teams across industries who are ready to take their post-sale experience to the next level— whether scaling or stabilising.
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Trusted by enterprise SaaS and tech leaders across North America, Europe and Asia-Pacific to scale Customer Success with precision and impact.
Our clients typically include but are not limited to:
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B2B SaaS & Cloud Software
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Government & Defence
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Professional Services / Consulting
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Fintech & Financial Services
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Health & Life Sciences
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Infrastructure, Mining & Utilities
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HR Tech, L&D, Workforce Enablement
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Tech Startups & Scaleups
We're currently engaging with forward-thinking businesses looking to build or mature their customer success capability — whether at the seed stage or in complex, global operations.
Early-stage or enterprise-ready. Struggling or scaling.
If you’re serious about customer outcomes — we’re ready to assist.
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